Help Desk Technician [2020-34]

SMC Logistics Infrastructure Support Services (SLISS)-II

The helpdesk position is responsible for providing desktop support by using various methods to resolve issues while providing excellent customer service. The candidate must have strong technical and analytical skills, in order to examine and troubleshoot systems. The candidate must have effective interpersonal and communication skills, to keep the customer informed while determining their issues and resolving the issue effectively and efficiently. In addition fulfilling the helpdesk and desktop support needs of the organization, this position will also provide backfill support for facility management and additional duties as required.

Required Skills:

• Security+ Certification

• Configures, troubleshoots, and repairs desktop computers, laptops, printers, scanners, etc.

• Installs, uninstalls, and configures various approved software applications (Antivirus, VPN, HBSS, etc.).

• Installs hardware such as cables, phones, and others.

• Knowledge of Active Directory Workgroups management.

• Manage PC deployment for new employees using standard hardware, images, and software.

• Maintain inventory of all organizational IT equipment, software, and software licenses.

• Conduct risk and vulnerability assessments of work area and systems to identify security risks.

• Track and maintain annual training for all organizational users.

• Maintain either a digital or a physical binder for base programs.

• Ability to understand DOD and Air Force regulations in order to provide oversight, support, and guidance to users.

• Alternate responsibilities may include Facility Support, Emergency Management, Physical Security, and Safety.

• Must be able to lift and carry objects up to 30 pounds.

• Providing cybersecurity oversight as well as creating and maintaining EMSEC/TEMPST packages and implementing established counter measures.

• Must be a team player.

• Must have exceptional customer service skills.

• Ability to communicate clearly and effectively with customer and peers.

• Ability to enforce Cybersecurity requirements while maintaining exceptional customer services.

• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.

• Effectively research IT issues using all available resources.

• Ability to understand and analyze complex issues.

Prefer BS in related IT field

7 years of help desk experience or BS in related IT field + 2 years’ experience

Peterson AFB, CO

Current Secret Clearance or have had one within last 2 years



U.S. Citizenship is required. An Equal Opportunity Employer. Please visit the Equal Employment Opportunity link below for further information.
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